This privacy notice tells you what to expect when FarrPoint collects personal information.
Who we are
We are FarrPoint Limited, a company registered in Scotland with company number SC296299. Our registered office is at Exchange Place 2, 5 Semple Street, Edinburgh Eh38BL
How we use your information
When you visit our websites
When someone visits www.farrpoint.com we use a third-party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
When you contact us via social media
We use a third-party provider, Hubspot to manage our social media interactions.
If you send us a private or direct message via social media the message will be stored by Hootsuite and will not be shared with any other organisations.
When you phone us or email us
When you phone us or contact us by email with general queries, we may also handle your personal information (your name, contact details and the other details you provide to us) in order to provide the customer services you have asked us to. This could be when you ask us to provide more information about our services.
We rely on your consent to handle your personal information in this way. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries.
We will monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
When you make a complaint to us
When we receive a complaint from a person we collate and log details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.
We usually have to disclose the complainant's identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person's record is in dispute. If a complainant doesn't want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.
Job applicants, current and former FarrPoint employees
FarrPoint is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at [email protected]
All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.
We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.
We need to use the contact details you provide to us in order to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.
The information we ask for is used to assess your suitability for employment. You don't have to provide what we ask for but it might affect your application if you don't.
We ask you for your personal details including name and contact details. We will also ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. Our recruitment team will have access to all of this information.
If we make a conditional offer of employment we will ask you for information so that we can carry out pre-employment checks. You must successfully complete pre-employment checks to progress to a final offer.
If we do not make a conditional offer of employment we will store your application data for up to 12 months via the data processor referenced. We do so in order that we can consider your application for other potentially suitable opportunities, which if they arise, we will ask if you wish to be considered for. Furthermore, the 12 month period is chosen to mitigate any future (re)introductions via 3rd parties.
Throughout your interactions as a job applicant, including the 12 month period referenced, you will continue to have the ability to access and edit the information you have provided, whilst you may also withdraw permission for your data to be processed or to be considered for future opportunities, and request for your information to be deleted by contacting [email protected]
How will your personal information be used and shared?
The personal information we collect allows us to:
· provide the products and services you have ordered;
· verify your identity and details of your payment method;
· administer our website and provide customer services;
· meet legal, regulatory and compliance requirements;
· monitor and analyse the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime;
· gather management information to form statistical and trend analysis;
· communicate with you;
· investigate any complaints about this website;
· personalise your experience of this website; and
· contact you about our research and services which we think might be of interest to you (where we have the appropriate permissions to do so; please see Paragraph 5 for more information).
We may share your personal information with our offices and partner organisations/subcontractors for the above purposes.
We may employ the services of third party service providers to help us in certain areas, such as website hosting and maintenance. In some cases the third party may receive your information. However, at all times, we will control and be responsible for the use of your information.
What personal information do we collect?
You do not have to give us any personal information in order to use most of this website.
However, if you wish to register on this website, subscribe to receive marketing communications or request further information, we may collect the following personal information from you:
· name, phone number and email address; and
· employer name, employer country and region.
We will also keep a record of any financial transaction you make with us
You may also choose to provide additional voluntary information in the course of your use of this website.
In addition, we may automatically collect information about the website that you came from or are going to. We also collect information about the pages of this website which you visit, IP addresses, the type of browser you use and the times you access this website. However, this information is aggregated and is not used to identify you.