Wrekin Housing Group prepare for Digital Switchover

Background

(this will open in a new window)The Wrekin Housing Group (WHG) commissioned FarrPoint to complete a study to support the digital switchover of their alarm call telecare service. This included reviewing their existing solution, identifying digital solution options available, investigating the potential impacts and opportunities the digital switchover presents and providing them with a recommended solution.

The Report

Throughout the study a combination of primary and secondary research was referenced, combined with FarrPoint’s extensive experience within the telecare, telecoms, and connectivity sectors. This led the production of a report which identified and analysed five headline options for the Alarm Call solution. These options ranged from taking no action to transforming and replacing WHG’s current solution. FarrPoint conducted a benefits and risks analysis of each option. An investigation into the cost implications was also presented.

The analysis of the options considered the benefits they would deliver to service users and WHG, balancing these against costs and the practicalities of implementing and operating the solutions.

The Outcome

The FarrPoint report provided WHG with a recommended solution based on a mix of solutions and technologies. The solution reuses existing solutions where possible, to reduce costs and disruption, but also uses the capabilities of digital technology to deliver new services to residents including the introduction of proactive services and use of video technology.

The report also provided a clear implementation plan for the recommended solution. This uses a phased approach to manage risk and ensure the service remained reliable for residents during and after the switch.

Key benefits to WHG of adopting the approach suggested by FarrPoint include:

• Production of inventory detailing current equipment, support, and call handling arrangements.
• Trial of new technologies to assess how these could improve services.
• Introduction of tiered alarm provision arrangements centred around level of resident need.
• Location specific migration strategies based on building type and equipment already in use.

“FarrPoint’s work has given us the clear strategic information required to make decisions around our Alarm Call System’s now and into the future, with digital switchover and the business plan in mind. – David Hall - Head of Property, Wrekin Housing Group.”

Find out more about the benefits of telecare

TELECARE BENEFITS