Economic conditions are forcing a change in attitudes to the delivery of services in central and local government. Efficiency and reform will underpin future developments and difficult decisions need to be made on how to deliver more or better services for less.
Communications technologies have a vital role in the reform of public services with collaboration across government, enabled by technology, such as the Public Services Network, helping to drive significant value.
Central government initiatives include development of shared services to improve the efficiency of previously siloed departments, market interventions in areas where supply has failed, and continuing efforts to maintain economic growth through the benefits of technology adoption.
Within local government, issues such as property rationalisation, an increasingly mobile workforce, adoption of shared services and the security of increasing amounts of data are all significant influencers on the role of technology.